Hello! I am a product designer with a decade of experience blending design with strategy and systems thinking to deliver human-centered products at scale.

Experience


Senior Product Designer

2022 – 2025

ServiceTitan

ServiceTitan

2020 – 2022


Product Designer


UI/UX Designer

2018 – 2020

This Place


Digital Designer

2015 – 2018

The Walt Disney Co.


Graphic Designer

2013 – 2015

Zuno Studios

Graphic Designer

2010 – 2013

Associated Students, Inc.

About me

A photo of downtown Los Angeles from the 6th Street Bridge at sunset
Headshot of Rachel Hendrickson wearing a denim jacket in front of a grey background
Photo of two bikes on an LA Metro light rail train

I’m Rachel, a designer with experience across print and digital who fell in love with digital experiences when I first started to design and code MySpace pages and mini-sites. Over the past decade, that curiosity has carried me through a career creating digital products that empower users, enable teams to thrive, and drive business impact across enterprise, startup, and creative agency environments. I have hands-on experience leading cross-functional workshops and kick-offs, shaping and leading research activities, and building strategy and internal design systems that turn complex challenges into clear, cohesive experiences for both end users and project partners.

I am always happy to connect, so please don’t hesitate to reach out at bestfriendrickson@gmail.com. Thanks!

Where I shine

Leading & collaborating

Cross-functional workshops, team mentorship, research, and design strategy

Systems & process

Scalable workflows, design operations, and tooling decisions

Full-stack design

Web and mobile experiences, from initial ideation to dev handoff and beyond

Why I care

I’m passionate about creating user-centric products that are thoughtful, usable, and impactful. Curiosity and empathy guide how I approach users AND teams, ensuring that business goals, team morale, and user needs are considered together from day one.

Updated case studies coming soon

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Updated case studies coming soon 🚧