
Hello! I am a product designer with a decade of experience blending design with strategy and systems thinking to deliver human-centered products at scale.
Experience
Senior Product Designer
2022 – 2025
ServiceTitan
ServiceTitan
2020 – 2022
Product Designer
UI/UX Designer
2018 – 2020
This Place
Digital Designer
2015 – 2018
The Walt Disney Co.
Graphic Designer
2013 – 2015
Zuno Studios
Graphic Designer
2010 – 2013
Associated Students, Inc.

About me
I’m Rachel, a designer with experience across print and digital who fell in love with digital experiences when I first started to design and code MySpace pages and mini-sites. Over the past decade, that curiosity has carried me through a career creating digital products that empower users, enable teams to thrive, and drive business impact across enterprise, startup, and creative agency environments. I have hands-on experience leading cross-functional workshops and kick-offs, shaping and leading research activities, and building strategy and internal design systems that turn complex challenges into clear, cohesive experiences for both end users and project partners.
I am always happy to connect, so please don’t hesitate to reach out at bestfriendrickson@gmail.com. Thanks!
Where I shine
Leading & collaborating
Cross-functional workshops, team mentorship, research, and design strategy
Systems & process
Scalable workflows, design operations, and tooling decisions
Full-stack design
Web and mobile experiences, from initial ideation to dev handoff and beyond
Why I care
I’m passionate about creating user-centric products that are thoughtful, usable, and impactful. Curiosity and empathy guide how I approach users AND teams, ensuring that business goals, team morale, and user needs are considered together from day one.
